Leasing enquiries
Answer your 9pm leasing enquiries and hand every prospect to your team by morning
An AI assistant on your leasing line, website chat and WhatsApp that answers from your own CRM, books the tour or callback, and passes anything else to a person.
The problem
The prospect called at 9pm. Your office opened at 9am.
A prospect finds your two bedroom listing after dinner, calls, gets voicemail, and fills in a form for the building down the street instead. By morning there's a stack of voicemails, and a few web chats that sat unanswered overnight. Your agents start the day returning calls to people who may have moved on.
What it does
It answers what your CRM already knows
If your CRM says the two bedroom at Elm Street is available from the first of next month at the listed rent, that's what the assistant says. If the CRM doesn't have the answer, it says so.
Answers the factual questions
Open floor plans, published rent and deposit, the pet policy as written, parking, and how to apply.
Takes down the lead
Name, phone, email, move in date, unit type and how they found you, written to your CRM with the full conversation attached.
Books the next step
A tour in the slots your leasing team has opened, or a callback request for the morning.
Spots calls that are really maintenance
A current resident who calls the leasing line about a leak gets passed to your maintenance process instead of being logged as a lead.
What it does not do
It answers questions. It doesn't decide who gets in.
Anything beyond published facts and booking goes to a named person on your team.
It doesn't screen or approve
It never says whether someone qualifies, and it never promises a unit.
It doesn't negotiate
No rent discounts, waived fees or specials your team hasn't loaded into the CRM.
It doesn't handle accommodation requests
A question about an assistance animal or an accessible unit goes straight to a person.
It doesn't make up answers
If the information isn't in your CRM, the prospect is told a person will follow up.
Fair housing
Every prospect gets the same questions and the same information. The assistant won't describe who lives in a building or suggest units based on family status, source of income, disability or background. A prospect who says they were treated unfairly goes to a person right away.
Where a person stays in charge
Your leasing team owns the answers and the follow up
A person reads every overnight conversation before the prospect hears from you again.
The answer set
The assistant says only what your team keeps in the CRM.
The morning review
A leasing agent reads the night's conversations, checks each lead, and makes the callback.
Applications and approvals
A person applies your written screening criteria the same way to every applicant.
Anything sensitive
Accommodation requests, complaints and unhappy prospects go to a named person, not back into the system.
What it works alongside
Your CRM, your website, your phone line
Prospects keep using the channels they already find you on.
Your CRM and property management software
Availability and published pricing come from there, and new leads go back into it.
Your website and WhatsApp
A chat window on your listings, plus your WhatsApp business number if you use one.
Your phone system and calendar
Forward the leasing line after hours. Tours go into the slots your team controls.
How we build it
The phone side runs on a voice agent with the same handoff rules as the chat.
How we build voice agentsPilot it in four weeks
One property's leasing line and chat, after hours only
Start where the cost of a missed enquiry is easiest to see.
Week 1
List the real questions
List the questions prospects ask most, check the CRM holds the answers, and write the handoff rules.
Week 2
Your staff play prospects
Including the hard ones: "are there many kids in the building?", an assistance animal question, a request for a discount.
Week 3
Go live after hours
Calls and chats for one property. A leasing agent reviews every conversation the next morning.
Week 4
Decide
Were leads complete enough to follow up without asking again? Did every sensitive question reach a person?
Then stop, adjust the answers, or add daytime overflow and a second property.
FAQ
What leasing teams ask before they try it
Yes, for the factual part: availability, published rent, pet policy, parking and how to apply, all taken from your own CRM. It captures the prospect's details and books a tour or a callback, and your leasing team picks it up in the morning.
Find out where your evening enquiries go
We'll trace what happens to a 9pm call or chat at one of your properties today and sketch a four week pilot around it.