Stop losing patients to missed calls.
Hestur answers every inbound call to your dental practice and books appointments 24/7 — including evenings, weekends, and holidays when most new patients call.
Integrates directly with Open Dental, Dentrix, and Eaglesoft. No double-entry. No answering service markup.
The Problem
Every missed call is a patient choosing your competitor.
Dental practices lose new patients silently. The phone rings while you're with a patient, after hours, or on a holiday — and the caller moves on. You never know they called.
20–38%
of inbound calls missed during business hours
ADA Practice Transitions data places the high end at 38%; most practices run 20–30% during regular hours. After 5 PM and on weekends, the rate climbs higher — those calls simply ring out.
~⅓
of new-patient calls converted to booked appointments on average
Per Dental Business Journal benchmarks, the average practice converts only about one-third of new-patient calls. A well-run front desk converts 60–70%. That gap is revenue sitting on the table.
$850–$25K
value per new patient (first visit to lifetime)
First-visit production commonly runs ~$850; lifetime patient value reaches $10,000–$25,000 for practices offering comprehensive, cosmetic, or implant care. Every missed call is somewhere on that range.
Industry estimates. Sources: ADA Health Policy Institute / Practice Transitions data; Dental Business Journal conversion benchmarks. Individual practice results vary significantly.
How it works
Every call answered. Every appointment booked.
A patient calls your practice
Whether it's 2 PM on a Tuesday or 10 PM on a Sunday, the AI receptionist answers in under 2 rings. No hold music. No voicemail.
It handles the conversation naturally
New patient booking, appointment rescheduling, insurance questions, directions, hours — the AI handles all routine inbound calls without escalating to staff.
Appointments go straight into your PMS
The AI reads live availability from your schedule and books or reschedules directly in Open Dental, Dentrix, or Eaglesoft. No double-entry.
Your team starts the day ahead
Every call is logged with a transcript and summary. Staff review overnight activity in seconds — no voicemail to decipher, no callbacks to chase.
Capabilities
Everything an answering service can't do.
Unlike a traditional answering service, Hestur AI books appointments live, integrates with your PMS, and never charges per-message or per-booking fees.
24/7 inbound call handling
Answers every call, day or night, including weekends and holidays.
New patient intake
Collects name, DOB, insurance, chief concern, and preferred appointment time.
Live scheduling
Reads real-time availability and books into your PMS directly.
Appointment reminders & rescheduling
Outbound reminder calls reduce no-shows; patients can reschedule in the same call.
Insurance & hours questions
Answers routine questions so front desk can focus on patients in the chair.
Emergency triage
Urgent calls (dental pain, trauma) route immediately to your on-call line.
Multilingual support
Detects caller language and switches automatically — currently 28 languages.
Call transcripts & summaries
Every call logged with full transcript delivered to your team dashboard.
PMS Integrations
Books directly into your schedule. No middleware.
The AI reads live availability and writes bookings back to your practice management software in real time. Your front desk sees confirmed appointments — not messages to action.
Revenue Impact
See what missed calls are costing your practice.
Enter your practice's numbers below for an estimate of annual revenue lost to unanswered calls.
Estimate mode
Conservative applies 50% to each assumption — a defensible lower bound for the actual loss.
Estimated Annual Revenue Lost
$50K
to missed and unanswered calls — conservative estimate
945
Total missed calls / yr
165
Missed new patients / yr
33
Lost booked appts / yr
$4K
Revenue lost / month
Show formula
annual_lost = calls_per_day × working_days × 12
× %missed × %new_patient × conversion
× case_value
Conservative mode applies 0.5× to %missed,
%new_patient, and conversion simultaneously.Assumptions grounded in ADA Health Policy Institute data and Dental Business Journal conversion benchmarks. Not a guarantee of actual practice results.
Industry benchmarks: dental practices miss 20–38% of inbound calls (ADA Practice Transitions data); average new-patient call conversion ~40% (Peerlogic); new-patient call share ~30–40% of total inbound. Individual practice results vary significantly.
Stop losing $50K a year.
Enter your email for a copy of this estimate, then book a 20-minute call — we'll walk through what fixing it looks like for your practice.
Book a Free 20-Minute CallResults
What practices say after 90 days.
"[Testimonial placeholder — replace with a real quote from a dental practice client]"
Practice Owner
3-location group, [State]
"[Testimonial placeholder — replace with a real quote from a front-desk manager]"
Office Manager
Single-location practice, [City]
"[Testimonial placeholder — replace with a quote focused on new-patient growth]"
Dentist / Owner
[Practice name], [State]
FAQ
Questions we hear most.
Is this HIPAA-compliant?+
Yes — operationally. We sign a Business Associate Agreement before any patient information flows through the system. Call transcripts are stored in HIPAA-eligible infrastructure with AES-256 encryption at rest and TLS 1.3 in transit. We use zero-data-retention API agreements with all LLM providers, so patient data is never used to train AI models. The architecture matches what we build for multi-site dental groups and health systems.
Will this replace my front-desk staff?+
No — and that's intentional. The AI handles the phones so your front desk can focus on patients who are physically in the office. Think of it as giving your team a tireless assistant who handles every inbound call so they're never choosing between the patient in the chair and the ringing phone. Most practices keep the same headcount and find their team is simply less stressed and more effective.
Does it sound robotic or scripted?+
No. Modern AI voice is conversational, warm, and adapts to the caller. The AI doesn't read from a rigid script — it understands natural speech including interruptions, pauses, and follow-up questions. We configure the voice, tone, and name (e.g., "Hi, this is Aria at Maple Dental") to match your practice brand. You approve a test call before it goes live.
Does it integrate with my practice management software?+
We integrate with Open Dental, Dentrix, and Eaglesoft — the three most common PMS platforms in U.S. dental practices. The AI reads live availability from your schedule and writes bookings directly back. If you use a different PMS, tell us during the scoping call — we evaluate API availability and have fallback options for systems without open APIs.
How much does it cost?+
Pricing starts at $500/month for a single-location practice with standard call volume. This compares to $35,000–$45,000/year for a full-time front-desk hire, or $2,000–$5,000/month for a traditional answering service that doesn't integrate with your PMS and can't book appointments. We offer a risk-free pilot — book a call and we'll walk through your specific call volume and give you an exact number.
What happens with after-hours and emergency calls?+
Routine after-hours calls (appointment requests, hours, directions) are handled fully by the AI. Urgent calls — dental pain, swelling, trauma, lost filling before a big event — trigger an escalation path you configure: direct to your on-call line, a specific staff member, or an emergency voicemail. You decide the escalation rules. Nothing falls through.
Dental practices — live in 5 days
Your next missed call could be your next patient's last attempt.
Book a 20-minute call. We'll walk through your call volume, show you how the integration works with your PMS, and give you a fixed price before we start.
No commitment required. We scope, quote, and go live in 5 business days.