Surgical consultations don't wait.
Your phone doesn't have to either.
Oral surgery practices miss consultation calls during procedures, post-op patient calls after hours, and referral requests when staff are scrubbed in. Hestur AI answers every call and handles it — 24/7.
The problem
High-value consults. Unreachable phones.
$3K–$30K
average case value in oral surgery
Wisdom tooth extractions run $800–$3,000. Single implants $3,000–$8,000. Full-arch implant cases $15,000–$30,000 per arch. Every missed consultation call is a potential five-figure case sent to a competing surgeon.
After-hours
is when dental pain emergencies peak
Patients with dry sockets, post-op complications, or dental trauma call after office hours. These are high-urgency calls your team can't answer and your voicemail can't triage. The patient either suffers or goes to the ER.
20–38%
of inbound calls missed during business hours
ADA data places the miss rate at 20–38% during clinical hours across dental specialties. In a busy oral surgery practice, where team members are scrubbing in and out of surgical suites, that number can run higher.
Case value estimates based on U.S. oral surgery market pricing data. ADA miss-rate data via ADA Practice Transitions. Individual practice results vary.
How it works
From missed call to booked consultation.
Consultation requests answered instantly
A referring dentist's office calls to schedule an implant consult. Your team is in surgery. The AI answers, captures the patient and referring provider info, and books the appointment directly into your schedule.
Referral intake handled completely
The AI collects patient name, DOB, reason for referral, insurance info, and referring provider details — everything your team would ask. The summary is in your system before the appointment.
Post-op calls triaged appropriately
A patient calls at 9 PM about swelling after extraction. The AI asks triage questions, distinguishes normal healing from concerning symptoms, and routes urgent calls to your on-call line immediately.
Every call logged and summarized
Full transcript and AI summary for every call. Your front desk reviews overnight activity in the morning without listening to a single voicemail.
Capabilities
Built for the oral surgery workflow.
Integrations
Connects to your practice management software.
Dentrix
Henry Schein Developer Program API. Schedule sync, appointment write-back, referral notes.
Integration detailsEaglesoft
API bridge integration. Real-time availability reads and confirmed appointment writes.
Integration detailsOpen Dental
Direct REST API. Full read/write access to your schedule without middleware.
Integration detailsRevenue calculator
What are missed consultation calls costing you?
Set the case value to your average case — wisdom teeth, implant, or full arch — and see the annual impact. Conservative mode is the defensible lower bound.
Estimate mode
Conservative applies 50% to each assumption — a defensible lower bound for the actual loss.
Estimated Annual Revenue Lost
$116K
to missed and unanswered calls — conservative estimate
945
Total missed calls / yr
165
Missed new patients / yr
33
Lost booked appts / yr
$10K
Revenue lost / month
Show formula
annual_lost = calls_per_day × working_days × 12
× %missed × %new_patient × conversion
× case_value
Conservative mode applies 0.5× to %missed,
%new_patient, and conversion simultaneously.Assumptions grounded in ADA Health Policy Institute data and Dental Business Journal conversion benchmarks. Not a guarantee of actual practice results.
Industry benchmarks: dental practices miss 20–38% of inbound calls (ADA Practice Transitions data); average new-patient call conversion ~40% (Peerlogic); new-patient call share ~30–40% of total inbound. Individual practice results vary significantly.
Stop losing $116K a year.
Enter your email for a copy of this estimate, then book a 20-minute call — we'll walk through what fixing it looks like for your practice.
Book a Free 20-Minute CallWhat practices say
Results from oral surgery practices.
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[Practice Name] — [City, State]
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[Practice Name] — [City, State]
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[Practice Name] — [City, State]
FAQ
Common questions from oral surgery practices.
Can it handle calls from referring dental offices?+
Yes. The AI distinguishes between referring-provider calls and patient calls, collects the appropriate information for each (patient details, reason for referral, preferred timing), and books the consultation or flags it for your referral coordinator. [CONFIRM exact referral intake workflow during scoping call.]
What happens when a patient calls with a post-op emergency?+
The AI is trained to recognize emergency language — severe pain, difficulty swallowing, significant swelling, bleeding that won't stop — and routes those calls immediately to your on-call line or emergency number. It doesn't try to manage clinical emergencies. It gets the patient to a human as fast as possible.
Does it work after hours and on weekends?+
Yes. That's the core use case for oral surgery. Post-op patients call evenings and weekends. The AI handles routine post-op questions (swelling, soreness, diet, medications) and escalates true emergencies to your on-call provider.
Is it HIPAA-compliant for surgical patient data?+
Yes. We sign a Business Associate Agreement before any patient information flows through the system. All call data is stored in HIPAA-eligible infrastructure with AES-256 encryption at rest and TLS 1.3 in transit. Zero-data-retention agreements with all LLM providers — patient data is never used for AI training.
Can it answer questions about specific procedures like implants or full-arch cases?+
The AI is trained on the FAQs and procedure descriptions you provide during onboarding. It handles general procedure questions — what to expect, recovery time, cost ranges — and books consultations for complex inquiries. It doesn't make clinical recommendations.
How long does setup take?+
Most oral surgery practices are live in 5–7 business days. The extra time accounts for surgical scheduling complexity, on-call routing setup, and referral intake workflow configuration. We do a full test run before going live.
HIPAA-compliant. BAA signed before go-live.
We sign a Business Associate Agreement before any patient information flows through the system. Surgical patient data is handled in HIPAA-eligible infrastructure with AES-256 encryption at rest and TLS 1.3 in transit. Zero-data-retention agreements with all LLM providers — patient data is never used for AI training.
Stop letting consultation calls go to voicemail.
Book a 20-minute call. We'll walk through your surgical scheduling workflow, confirm your PMS version, and show you exactly what Hestur AI handles and what your team keeps.